Remote Access Users
Microsoft MFA Registration

Multi-Factor Authentication
First-Time Setup For Remote Access

This page is for anyone who signs in to Kettering Health resources remotely: employees, providers, and other approved users.

Quick Start

If you're comfortable with technology, these are the only steps you need.

If any step is unclear, follow the detailed instructions below.

Step-By-Step Instructions

On your computer or tablet, open a browser and go to  aka.ms/mfasetup.

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Enter your Kettering Health email or username@ketteringhealth.org, then select Next.

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When you see the message "Let's keep your account secure", select Next.  This screen starts the process of adding Microsoft Authenticator.

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On the sign-in page, enter your Kettering Health username and network password.  If your email address appears automatically in the first field, delete it and type your username instead.

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Your computer will prompt you to set up the Microsoft Authenticator app. Select Next.

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On your smartphone, open the Apple App Store or Google Play Store and search for Microsoft Authenticator.  Install the official app from Microsoft Corporation.  If the app asks for a subscription or credit card, it's the wrong app.  Remove it and install the correct one.

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Find the Microsoft Authenticator icon on your phone and open the app.

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In the app, tap the + icon in the upper right corner.

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On your computer, select Next to continue setting up your account.

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On your phone, in Microsoft Authenticator, select Work or school account.

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On your computer, a QR code will appear. On your phone, tap Scan a QR code and point your camera at the code.  If your phone asks for camera permission, allow it in your device settings under Microsoft Authenticator > Camera.

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After the QR code is scanned, you'll see a test prompt.  Enter the number shown and approve the sign-in request on your phone.  If you don't receive the notification, check that your phone is online and that notifications are enabled for Microsoft Authenticator.

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When your computer shows that the notification was approved, you're done. You can close both the browser and the app.  Your app will stay registered to this phone unless you switch to a new phone, reset your phone, or delete the app. If any of these happen, you'll need to repeat this setup.

Troubleshooting

• The QR code won't scan
  Increase your computer's screen brightness, clean your camera lens, and move your phone closer or farther away. Make sure camera access is allowed for Microsoft Authenticator.
• I didn't get the test notification
  Confirm that your phone has Wi-Fi or cellular data and that notifications are enabled for Microsoft Authenticator. Try opening the app and refreshing.
• I have a new phone
  Install Microsoft Authenticator on the new phone and complete this setup again. If you no longer have the old phone, contact the IT Service Desk so they can help reset your MFA.